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H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Customer experiences, from marketing to sales and service, are now reflections of the brand. TTEC is proud to be an equal opportunity employer. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream 0000017236 00000 n Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000016806 00000 n 0000054542 00000 n We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Eliminate friction and create value . ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream When typing in this field, a list of search results will appear and be automatically updated as you type. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. It operates through two segments: TTEC Digital and TTEC Engage. 0000003270 00000 n 0000121691 00000 n Humanify(R) DEI+ Bot . from 8 AM - 9 PM ET. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. 0000004769 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. hb``Pf``AX8> 9K?0bF 0000026716 00000 n Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. When it comes to your customers, only the best technology will do. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. And that is a smart move. Elevated. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000022600 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. 0000074192 00000 n 0000024733 00000 n Get better at textingthem. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Please indicate that you are willing to receive marketing communications. And disconnected customer experiences create unhappy customers. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Cision Distribution 888-776-0942 And, when that experience makes customers and employees happy, its an investment that sustains itself. PR Newswire (US) Full Year 2022. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Contact Center Automation Tools and Trends READ THE ARTICLE. Bringing smiles is what we do at TTEC for you and the customer. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. When it comes to your customers, only the best technology will do. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. "I am . With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Every channel, in sync, all the time. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000116240 00000 n Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Don't wish for happy customers. We make it a point to make sure all our employees feel valued and . TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 0000009592 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. I have undertaken formal Genesys training on both products. Our industry specific CX solutions can help. Learn why we use cookies and how to manage your settings. 0000041483 00000 n Your industry has its own set of challenges. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Digital CX Transformation leader to ignite next stage of growth. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. The best partners. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Our TTEC work from home team has 41 preferred residency states. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000004257 00000 n One that tells you what happened in the past. Want more insights every month, delivered to your inbox? "I am excited to welcome Chuck back to the TTEC family. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. This site uses cookies and by using the site, you are consenting to this. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000031578 00000 n optimize CX. It also provides tolling and transportation. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. This site uses cookies and by using the site, you are consenting to this. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Improve your business performance in any economic environment with our rightshoring and automation approach. amazing customer EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . A customer service outsourcing company announced that it will expand contact . Privacy Policy. and reduce cost to serve. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. We combine leading technology partnerships and the CX expertise to enable your success. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Clarabridge Engage is now Qualtrics Connect. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . mYBTn2[dhVar!#[i:2^/uszZT>lEd. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000156098 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 3 years or more of data analysis experience or equivalent experience.