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I will always order with footasylum I am very happy with the service and products. We also ensure all reviews are published without moderation. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Still over 300 down! Within 5 Days. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Do you agree with Footasylum's 4-star rating? I have worked in retail for over 15 years. Very disappointing.Would never order from them again! This arrived within only two working days and all items were delivered intact and all there. Treated myself to some new trainers and jogging bottoms in the sale! Ordered almost 400 worth of clothes for my son on the 12th of December! Next time it will be JD SPORTS for my next purchase. In real life, they are dull, boring and have no character at all. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Email and text communication was prompt and efficient. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Thank you so much. Also it was delivered to Republic of Ireland avoiding customs charges. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Next time it will be JD SPORTS for my next purchase. This is the last thing I buy from footasylum from here on. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. 1. We also ensure all reviews are published without moderation. Do you agree with Footasylum's 4-star rating? To contact the Footasylum customer service team, start a live chat on the website. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. I would avoid at all costs. The lady at the till was no better. High performance sneakers, trending streetwear and exclusive product weve got you. To start a return, fill out the returns form that came with your order and follow the instructions on the form. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . We use dedicated people and clever technology to safeguard our platform. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Will definitely be ordering from them again. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". They were dispatched quickly and delivered within a few days to Northern Ireland. Order placed Sunday afternoon and delivered Monday afternoon. Footasylum has collected 369 reviews with an average score of 1.86. . Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. She got the problem sorted in minutes. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Anyone can write a Trustpilot review. Ordered Nike trainers. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. UK Returns Free return by our courier service. Your browser does not support embedded videos. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! 2023 Trustpilot, Inc. All rights reserved. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Newsletter subscription. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. 10/10 will not be using footasylum again. Ordered coats for 2 of my sons in the sale. You will receive a verification email shortly. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). All items must be returned in their original boxes and packaging. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. Footasylum. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Help future customers by talking about customer service, price, delivery, returns & refunds. New customers only. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Email never arrived so ended up going to a store on crutches to get a refund. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Been trying via live chat, what's app and calling HQ. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. High performance sneakers, trending streetwear and exclusive product weve got you. Useless. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I will always order with footasylum I am very happy with the service and products. If this was my store, they would all be sacked. Never again. I was taught to value customers, no matter what job I was in. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! That is great news about the fast delivery.We hope to see you again very soon. 2023 Trustpilot A/S. Footasylum doesn't deliver on Bank Holidays. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Keep up the good work Terry!Thanks so much.Tanya. Stay ahead of the game with the latest trainers and clothing from Footasylum. Further Details. Tried to send Crocs back as they didnt fit my daughter. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. We use dedicated people and clever technology to safeguard our platform. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered standard delivery, was dispatched the next day & arrived the day after. Here are 8 tips for writing great reviews. We often link to other websites, but we can't be responsible for their content. Claim your profile to access Trustpilots free business tools and connect with customers. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Suggested companies are based on peoples browsing tendencies. Which are the instant chat and the WhatsApp!! Ordered and paid on 10th December my daughter's Xmas present. High performance sneakers, trending streetwear and exclusive product weve got you. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Treated myself to some new trainers and jogging bottoms in the sale! We spoke to Footasylum's senior leaders . 299.99. Here are 8 tips for writing great reviews. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Get FREE UK delivery on all orders over 60 and FREE UK returns. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Next time it will be JD SPORTS for my next purchase. By using a. One star as there is no 0 stars. We hope to see you shopping with us very soon. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Very disappointing.Would never order from them again!