Who pays for return postage for a "not as descibed item" - eBay If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. 1. If we're asked to step in to help, we may ask the buyer to return the item to you. Youll hear from us within 48 hours. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. And this is my fault? Escalate to eBay if you don't reach a resolution within 3 business days. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Refund the buyer and get the item back. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. How to deal with "Item not as described" returns that are not valid. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. The eBay Money Back Guarantee is not a product warranty. Listen to this weeks podcast to hear sourcing methods from a seller! If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. The seller was not accurate and now the seller or ebay wants to give me my money or item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. I have details about my terms with shipping, returns, freight shipping, and refunds. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Make sure you know what you can ship and what you cant to avoid delays and fines. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Shipping has definitely been delayed with everything going on. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. When listing an item, it's important to include your returns address - opens in new window or tab. Regardless of the outcome, will the buyer be able to leave negative feedback? If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. You don't accept returns in your policy, and the buyer changed their mind about a purchase. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I have maintained a 100% seller rating for years. So what do you do when a buyer says item not as described? 01:47 PM .. in essence. Good luck! We'll automatically close a return request if there's been no activity. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Why didn't you check the size before ordering? If the buyer is responsible, choose your return address from the dropdown menu. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. So having a returns policy can give you a competitive advantage. When a buyer opens a Not As Described case, the sellers options are few. Always, always be nice! The eBay Resolution Centre is at the bottom of this page. I am a buyer. 3. eBay will review your case and get back to you within 48 hours. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Their listing states they do not accept returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. When I have photographs of how I shipped my item, I will have those as proof. Tip If the return request is for Item not as described, I get them to let me know why they think it is not as described. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? I'd really like another option. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Send a message to the customer to solve the problem. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Get in the habit of getting information from your buyer for reasons they are returning. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Still, it wouldn't really matter what you put in the description. See the Abusive buyer policy for more examples of activity that we don't allow. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. where! If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Within our return policy, we state that return shipping is paid by the buyer. This will get them to move the decision in my favor and pay out the damage coverage. Some people think private sellers have to accept returns and this is just not the case. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. A strong shipping strategy is key for a successful holiday. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Oh, Ship! You won't be able to re-open the request once it's closed. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. When you create and turn on return rules, you agree to the eBay Returns Terms. You can choose whether to accept returns if a buyer changes their mind about a purchase. (oh and that happened b.c ppl would send it back stating wrong size). They will just accept that they are not covered and walk away. 17 votes, 21 comments. Offering a return of an item is always my last resort and honestly it is very rare. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Something went wrong. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. See how to check the status of your return. Read our article on, Need help with return shipping? I also had a listing that was marked as parts only returned as defective? For more information, see our Condition of returned items policy. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. In most cases this is true. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping.