alight customer care representative job description

As a Customer Care Representative, you will report to a Customer Care Team Leader As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. On average, Willa Davie works for one . We are brave in spirit, act decisively, learn quickly and get it done. 26 Alight Customer Care Representative jobs available on Indeed.com. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. You can deactivate or delete job alerts by clicking the button below. Its a permanent virtual customer care representative Job. Si es as , entonces ReedGroup es para ti! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Type: Full Time Be prepared to answer why you are interested in this particular job opening. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Visit the company website to obtain information on the company and review the job description prior to your interview. https://www.consumer.ftc.gov/articles/0243-job-scams. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Call Center and Hospitality experience preferred. Additional pay could include bonus, stock, commission, profit sharing or tips. We recognize the importance of a work life balance. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. View Job description, benefits and responsibilities. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. to demonstrate your interest in the role. Customer Care Representative Human Resources. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. This role requires that qualified candidates must reside in one of the following states: Take the first step today by joining our talent community. The mission of our customer care teams exemplifies the need for humanunderstanding. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Location: San Juan, Puerto Rico. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * A demonstrated successful work history in customer service, insurance, or related field. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative Human Resources. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. You will be notified during the hiring process which checks are required by the position. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. At Alight, we connect passion with purpose. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, The estimated base pay is $36,558 per year. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Key Duties & Responsibilities. Customer Care Representative Resume Examples. You will be notified during the hiring process which checks are required by the position. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Find out if you meet the requirements! * Demonstrate a high level of confidentiality and professionalism We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Learn more about our customer care offices. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. New York Equal Pay for Equal Work Act Statement. Si es as, entonces ReedGroup es para ti! These teams are a critical component of Alights health care,retirement and HR-delivery services. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight is committed to a diverse workforce and is an affirmative action employer. Customer Service / Guest Services, Part-Time Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. This role is designed for people who have strong empathy and communication skills. Join our team. These teams are a critical component of Alights health care,retirement and HR-delivery services. 1999 - At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only
Detail Page Button In Lightning, Mailbox Insert Sleeve, Lori Lightfoot Daughter Adopted Or Biological, Jeremy Tsui Married, Pros And Cons Of University Of Richmond, Articles A